Refund & Cancellation Policy

1. Try Before You Buy

IDML Converter offers a free trial limited to 7 days or 100 converted pages, whichever occurs first, with no payment method required. We encourage you to test your own documents during the trial before purchasing.

2. Cancelling Renewal

You may cancel automatic renewal at any time. Cancellation stops future charges; it does not shorten the period you have already paid for.

After you cancel renewal, your current paid period remains active. Your license expires at the end of that period, and it is not renewed.

To cancel, use the subscription management link in the receipt or renewal emails from Paddle, or email robin@docsheim.com from the email address used at purchase and we will cancel renewal for you.

3. Payment Failure

If a renewal payment fails, your license stays active for a grace period of one (1) day after the end of the paid period while the payment is retried.

If the payment is not completed within the grace period, the license expires. Access is restored automatically once the subscription is paid.

4. Refunds

Payments are processed by Paddle, our merchant of record, and refunds are issued through Paddle.

First purchase: if IDML Converter does not work for you, you may request a full refund within 14 days of your first purchase.

Renewals: you may request a refund of a renewal charge within 14 days of the charge if the Software has not been used to convert documents since the renewal.

Refund requests outside these windows are considered case by case, for example when a technical problem on our side prevented use of the Software.

When a refund is issued, the associated license is revoked and the Software stops converting on all activated devices.

Nothing in this policy limits statutory refund, withdrawal or consumer rights that cannot legally be excluded, including the 14-day right of withdrawal available to consumers in the European Union and the United Kingdom.

5. How to Request a Refund

Email robin@docsheim.com from the email address used at purchase with your order or transaction reference (found in your Paddle receipt) and a short description of the problem. We usually reply within two business days. Refunds are returned to the original payment method; the time it takes to appear depends on your bank or card issuer.

6. Chargebacks

Please contact us before disputing a charge with your bank; most issues are resolved faster by email. A chargeback or refund automatically revokes the associated license.

7. Contact

Docsheim — 2nd Complex BD, Barasan Ro 76, UIWANG City, South Korea — Email: robin@docsheim.com